Complimentary Shipping on Every Order

Every Velum Mystica order ships free of charge, worldwide — no minimum purchase, no exceptions. Shipping is included in the price you see at checkout.

Delivery Estimate

Orders are typically dispatched within 1–3 business days of payment confirmation. Estimated delivery after dispatch:

• United States — 5–8 business days
• Canada, UK, Australia — 7–10 business days
• Europe (Spain, France, Germany, Netherlands, Italy) — 7–12 business days
• Mexico and other countries — 8–14 business days

Delivery times are estimates, not guarantees. Delays may occur due to carrier capacity, customs clearance, or other factors outside our control.

Tracking

Once your order ships, you will receive an email with your carrier and tracking number. You can also ask Aria (our chat assistant) for your tracking information by providing your email address or order reference number.

Shipping Destinations

We currently ship to: United States, Canada, United Kingdom, Australia, Mexico, Spain, France, Germany, Netherlands, and Italy. If your country is not listed, please contact us before placing an order.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total. We are not able to predict or control these fees.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for packages lost or delayed due to an incorrect address. If a package is returned to us due to an undeliverable address, we will contact you to arrange reshipment — additional shipping charges may apply.

Questions?

Contact us at hello@velummystica.com — we respond within 24 hours.

Our Policy

We want you to love what you wear. If you are not happy with your purchase — for any reason — contact us within 90 days of delivery and we will make it right with a replacement or a full refund to your original payment method.

We stand behind the quality of every bottle we ship. If something goes wrong on our end, we will make it right.

Unsure whether a fragrance is for you? The Discovery Set lets you wear all sixteen on your own skin before committing to a full bottle.

Damaged or Defective Items

If your order arrives damaged or with a defect, please contact us at hello@velummystica.com within 7 days of delivery with:

• Your order reference number (found in your confirmation email)
• A description of the damage or defect
• Photos clearly showing the issue

We will send a replacement at no cost to you. No need to return the damaged item.

Wrong Item Received

If you received a different product than what you ordered, contact us within 7 days of delivery at hello@velummystica.com. We will ship the correct item immediately and cover all associated costs.

Lost Packages

If your tracking shows your package as delivered but you have not received it, please first check with neighbors or your building's reception area. If the package is still missing, contact us within 14 days of the estimated delivery date and we will investigate with the carrier and work toward a resolution.

Refunds

Refunds are available within 90 days of delivery if you are not satisfied with your purchase. Approved refunds are processed to the original payment method within 5–10 business days.

Contact

All return and refund requests: hello@velummystica.com, or simply ask Aria in the chat.
We answer every inquiry personally within 24 hours.

Last updated: May 23, 2026

1. Introduction

Velum Mystica ("we," "us," or "our") operates velummystica.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us when you:

• Place an order — name, email address, shipping address, and payment details. Payment details (card numbers) are processed entirely by Stripe and are never stored on our servers.
• Contact us — name, email address, and the content of your message.
• Use our chat assistant — messages you send to Aria, including any email address or order reference you share to look up an order.

We do not use tracking pixels, advertising cookies, or third-party analytics tools. We do not build customer profiles beyond what is necessary to fulfill your order.

3. How We Use Your Information

• To process and fulfill your order, including sending order confirmation and shipping notifications.
• To respond to your inquiries and support requests.
• To provide order status information through our chat assistant.
• To comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Third-Party Service Providers

We work with the following trusted third-party providers to operate our service:

• Stripe — payment processing. Your card details are entered on Stripe's hosted page and are governed by Stripe's Privacy Policy.
• Amazon Web Services (AWS) — website hosting, file storage (S3), and serverless compute (Lambda) in the United States.
• EmailJS / Amazon SES — transactional email delivery (order confirmations, contact form responses).
• Anthropic — powers our AI chat assistant (Aria). Messages sent to Aria may be processed by Anthropic's API. We do not use this data for model training.

5. Cookies

We use a single browser storage mechanism (localStorage) to maintain your shopping cart across page visits. No tracking cookies or third-party cookies are set. Your cart data lives only in your own browser and is cleared when you check out or manually clear your browser storage.

6. Data Retention

Order records (name, email, shipping address, items purchased) are retained for as long as necessary to fulfill the order, handle any inquiries, and comply with applicable tax and legal obligations — typically up to 7 years. You may request deletion at any time by emailing hello@velummystica.com; we will honor requests unless retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Receive a copy of your data in a portable format.

To exercise any of these rights, please contact us at hello@velummystica.com. We respond to all requests within 30 days.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. International Transfers

Our services are operated in the United States. If you are located outside the US, your information is transferred to and processed in the US. By using our website, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests, contact us at:
hello@velummystica.com
Velum Mystica · velummystica.com

Last updated: May 23, 2026

1. Acceptance of Terms

By accessing velummystica.com or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website.

We reserve the right to modify these terms at any time. Changes take effect upon posting. Continued use of the website constitutes acceptance of the revised terms.

2. Products and Pricing

All prices are listed in US dollars (USD) and are subject to change without notice. We make every effort to display accurate product information and pricing, but we reserve the right to correct errors and to cancel orders placed at incorrect prices.

Product images are for illustrative purposes. Bottle imagery is derived from photographs of the actual products and digitally refined; backgrounds and settings are digitally composed illustrations. The appearance of products may vary slightly from images shown on the website.

Fragrance descriptions, scent notes, and character tags are provided as guides. Individual scent perception varies by skin chemistry, environment, and personal physiology. We cannot guarantee that a fragrance will smell identical to its description on every person.

3. Orders and Payment

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order. You will receive an order confirmation email once your order is accepted and payment is confirmed.

Payment is processed securely by Stripe. We accept major credit and debit cards. By providing payment information, you represent that you are authorized to use the payment method and that the information provided is accurate.

All transactions are subject to Stripe's Terms of Service.

4. Shipping and Delivery

• Free standard shipping is included on all orders, with no minimum purchase required.
• We ship to the United States, Canada, United Kingdom, Australia, Mexico, Spain, France, Germany, Netherlands, Italy, and other select countries.
• Estimated delivery is 5–10 business days after dispatch. Actual delivery times may vary due to carrier delays, customs processing, or other factors beyond our control.
• Shipping estimates are not guarantees. We are not liable for delays caused by carriers or customs authorities.
• Risk of loss and title pass to you upon delivery to the carrier.

5. Returns and Refunds

If you are not satisfied with your purchase for any reason, contact us within 90 days of delivery and we will offer a replacement or a full refund to your original payment method. In addition:

• Damaged or defective product — if your order arrives damaged or defective, contact us at hello@velummystica.com within 7 days of delivery with photos of the damage. We will send a replacement at no cost.
• Wrong item shipped — if you receive an item different from what you ordered, contact us within 7 days of delivery and we will correct the error.

We are not responsible for packages lost or delayed due to incorrect shipping addresses provided at checkout. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense.

6. Product Availability

Our fragrances are produced in limited batches. We do not guarantee continuous availability of any product. If an item becomes unavailable after your order is placed, we will contact you promptly to offer a full refund.

7. Intellectual Property

All content on velummystica.com — including but not limited to text, product descriptions, fragrance names, brand names, logos, images, and design elements — is the property of Velum Mystica and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

8. Disclaimer of Warranties

The website and its content are provided "as is" without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website is free of viruses or other harmful components.

9. Limitation of Liability

To the fullest extent permitted by law, Velum Mystica shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services — including but not limited to loss of profits, data, or goodwill — even if advised of the possibility of such damages.

Our total liability for any claim arising from a purchase shall not exceed the amount paid for the specific order giving rise to the claim.

10. Governing Law

These Terms of Service are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Florida.

11. Contact

For any questions about these Terms of Service, contact us at:
hello@velummystica.com
Velum Mystica · velummystica.com